FAQ

How do I place a return or exchange? 
How much does shipping cost? 
How will my order be shipped?

Find all our shipping polices here on our Shipping Policy page.

Find all our return/exchange instructions here on our Return Policy page.


Is shopping on PoppyGirl.co secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificate to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us at hello@poppygirl.co with any questions.


What should I do if my order is missing or something is wrong?

Please send an email to help@poppygirl.co with your order number and we will get back to you ASAP.


How do I check the status of my order?

To check the status of your order, simply log into your www.poppygirls.co account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to help@poppygirl.co with your order number and preferably the order confirmation email and we will get back to you ASAP.


Can I modify or cancel my order?

Orders submitted on poppygirls.co process and ship very quickly. We will do our best to modify an existing order if you email us at help@poppygirl.co, but we offer no guarantee that your order will be canceled or modified. so sorry for any inconvenience this may cause.


Does Poppy test on animals?

Our products have NOT been, and will never be, tested on animals.


Are Poppy's products vegan?

There are NO animal by-products in these masks, AKA our products are VEGAN.


Are Poppy’s products gluten free?

Yes!


Does Poppy Simple Serum have alcohol in it?

Poppy Simple Serum is ALCOHOL-FREE.


What fragrances are in the Poppy Simple Serum?

Ylang. This energizing blend of oils acts as a natural anti-inflammatory, as well as promotes healthy skin, especially healing of scars and wounds. The fragrance delivers a positive effect on immune health, blood flow and emotions as well as provide an unbelievable aroma to this serum.