FAQS

How do I place a return or exchange?

Poppy Grls LLC will gladly accept returns on unopened / unused orders placed within 30 days. Please see our returns / exchanges page for complete information. We only accept returns for items purchased through www.poppygirl.co.

How much does shipping cost?

Standard Shipping on orders is FREE. Expedited shipping options are available for an additional fee and will be listed at checkout.

How will my order be shipped?

Standard shipping is USPS Delivery through DHL Expedited Air (the package will ship via DHL Expedited Air and be delivered by your local USPS). Your order will arrive approximately 2-5 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times). You may pay extra for expedited shipping. Poppy does not ship to freight forwarding companies or export agents. Expedited shipping options are also available for an additional fee. These options are listed at check out.

How long will it take to ship?

Your order will arrive approximately 2-5 business days from date of purchase (Hawaii, Alaska & Puerto Rico may experience longer transit times. All orders, placed after noon EST will be processed the following business day despite the shipping method. Please allow up to 3 business days for your order to ship.

Is shopping on PoppyGirl.co secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificate to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. Please contact us at hello@poppygirl.co with any questions.

What credit cards do you accept?

We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal when applicable. If you have a preferred method of payment that we don’t offer, please email so that we can look into it. You can write us at hello@poppygirl.co – we’re always looking to expand our offering. Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.

What should I do if my order is missing or something is wrong?

Please send an email to help@poppygirl.co with your order number and we will get back to you ASAP.

How much is the sales tax?

Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.

How do I check the status of my order?

To check the status of your order, simply log into your www.poppygirls.co account and select “Order History” in the “My Account” page. If you still have questions about your order, please send an email to help@poppygirl.co with your order number and preferably the order confirmation email and we will get back to you ASAP.

Can I modify or cancel my order?

Orders submitted on poppygirls.co process and ship very quickly. We will do our best to modify an existing order if you email us at help@poppygirl.co, but we offer no guarantee that your order will be canceled or modified. so sorry for any inconvenience this may cause.

Does Poppy test on animals?

Our products have NOT been, and will never be, tested on animals.

Are Poppy's products vegan?

There are NO animal by-products in these masks, AKA our products are VEGAN.

Are Poppy’s products gluten free?

Yes!

Does Poppy Simple Serum have alcohol in it?

Poppy Simple Serum is ALCOHOL-FREE.

What fragrances are in the Poppy Simple Serum?

Ylang. This energizing blend of oils acts as a natural anti-inflammatory, as well as promotes healthy skin, especially healing of scars and wounds. The fragrance delivers a positive effect on immune health, blood flow and emotions as well as provide an unbelievable aroma to this serum.

PROUDLY MADE IN THE USA

© 2018 POPPY GRLS LLC